Refund policy

RETURN & REFUND POLICY – ZODPÉ

Last updated: 2026

At ZODPÉ, every drop is limited and produced in controlled quantities. We maintain strict quality standards, but if something isn’t right, we’re here to help.

1. Eligibility for Returns

We accept returns within 7 days of delivery under the following conditions:

Item must be unused, unwashed, and unworn

All original tags must be attached

Item must be returned in original packaging

No stains, damage, perfume, or alterations

Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

Due to the limited nature of our drops:

Items purchased during special sales (if any) are non-refundable

Items damaged due to misuse are not eligible

Gift cards (if introduced later) are non-refundable

3. Size Exchanges

We offer size exchanges only if stock is available.

Because drops are limited, we cannot guarantee size availability.

If your size is unavailable, a refund will be issued.

4. Refund Process

Once we receive and inspect your return:

You will be notified within 3–5 business days

Approved refunds are processed to your original payment method

Refund may take 5–7 business days to reflect (depending on your bank)

Shipping charges (if applicable) are non-refundable.

5. Damaged or Incorrect Items

If you receive:

A damaged product

A manufacturing defect

An incorrect item

Contact us within 48 hours of delivery with clear photos at:

hello@houseofzodpe.com

We will prioritize resolution.

6. Return Shipping

Customers are responsible for return shipping unless:

Item was defective

Wrong item was delivered

We recommend using trackable shipping.

7. Important Note

ZODPÉ operates on limited drops.

We do not restock sold-out items.

Once a product is gone, it is permanently archived